FAQ
Below are some commonly asked questions we get at Wanaka Kiwi Holiday Park.
If the following information doesn't help, feel free to contact us.
Arrival & Departure
All year, 7 days a week 7.30am – 9pm, excluding May & June 8am-8pm
Yes. Your late arrival information will be on the outside of the reception door, with a map and information.
If you have a room booked, your key will be inside your room.
If you have booked a site for your campervan, this will be indicated on the map.
If you have not booked, please check the availability map for a campervan site, proceed to that site and see reception in the morning to ‘check in’.
If you arrive after hours and have not booked a room, please contact 021441418.
Check-out time for all guests is 10:00am (you can check-out any time prior to 10:00am)
Accommodation
Depending on the size and type of unit you have booked, we have units that can accommodate 1 person to 8 people.
When booking, please indicate how many people will be staying with you, including children.
Yes. All units come with linen on the beds and towels.
Yes, however we do only accommodate small 2 person tents, approx. 2m x 2m.
Yes, we are happy to accommodate campers who sleep in station wagons or utility vehicles.
Activities
Yes, our team at reception can assist with booking any trip or outing in the area, including Milford and Doubtful Sounds.
Visitors & Pets
All visitors must report to reception and notify staff of their arrival. Visitors are not encouraged during peak summer period (December – March) due to our limited space for parking and the impact on other paying guests.
Location
Approx 1.5km. From the holiday park, you can take a beautiful scenic walk, through Wanaka Station Park, to the Wanaka Tree and along the lake edge to town (total of 2.2km)
Facilities
Yes, it is free & unlimited.
No, this is included in your nightly rate.
We do, but it is a very small shop. We sell milk, frozen bread, ice creams and a few snacks.
Yes, we have a large TV in our lounge with 50+ Sky TV channels.
Yes, we have a large communal kitchen, with appliances. The kitchen is not stocked with cutlery or plates etc. If you require equipment, you can hire this from reception for $5 for the duration of your stay.
Yes. Our machines are coin operated. We can supply change at reception. Washing machines cost $3 Driers $4.
Yes, we have 2 small playgrounds, one with a trampoline.
We offer a free drop off service into town. This is a one way service only. We depart from reception at 4pm, 5pm, 6pm, 7pm & 7. 45pm. Drop off is outside the information centre in town.
Policies
ROOMS:
Summer (20th Dec-31st Jan), Winter (1st July-15th September) & Weekends that coincide with events or public holidays eg: Waitangi weekend:
* A 50% deposit will be required at the time of booking and is non-refundable.
For all other dates outside the dates listed above,
* A one night deposit will be required.
* A refund can be processed (less a $25 fee) if the unit is cancelled at least 72 hours prior to the arrival time of 2pm on the expected day of arrival. If cancelled within 72 hours of arrival date your one-night deposit will not be refunded.
• In the event of a ‘no=show’ full payment will be processed and no refunds will be given, we hold no responsibility for incorrect dates booking on the guests behalf.
• Balance of reservation is due in full on arrival.
• If a booking is amended and the stay shortened, no refund will be given.
• Refunds will only be made back to the original card that the purchase was made (we only accept Visa or Mastercard).
• Online bookings will incur a 2.5% credit card fee.
VANS & SITES
Summer (20th Dec-31st Jan), Winter (1st July-15th September) & Weekends that coincide with events or public holidays eg: Waitangi weekend:
* Full payment
For all other dates outside the dates listed above,
* Full payment
* A refund can be processed (less a $25 fee) if the unit is cancelled at least 72 hours prior to the arrival time of 2pm on the expected day of arrival. If cancelled within 72 hours of arrival date your one-night deposit will not be refunded.
Check in is after 2pm. Check out is by 10am. Late check outs must be pre-arranged.
All guests must provide name and contact details at time of booking in. Identification will be required upon check in.
0-2 years: Free
2-12 years: $12 for campervans and the child rate will vary depending on what room you have booked, either $20 -$25.
Over 12 years: Charged as another adult in a campervan.
You can view our privacy policy here.
Have more questions? Feel free to get in touch and we can help you.
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